Privacy Policy

Plain-Language Summary

This summary is for convenience only and does not form part of the legal policy. The full policy below governs our privacy practices.

1. Introduction

Cornerstone Doors ("we," "our," or "us") operates the website at cornerstonedoors.ca (the "Site"). We are committed to protecting the privacy of our customers and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

This Privacy Policy explains what personal information we collect, how we use and share it, how long we retain it, and what rights you have. By using our Site or services, you agree to the practices described in this policy.

2. Who We Are

3. Information We Collect

3.1 Information You Provide Directly

When you submit a contact or service inquiry form on our Site, we collect the following information:

This information is collected through Web3Forms and transmitted to our business email. It is used solely to respond to your inquiry and arrange service. We do not add you to any mailing list without your explicit consent.

3.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information through analytics tools.

Google Analytics 4 (GA4)

GA4 collects pages visited, traffic source, browser/device type, approximate city-level location (not precise GPS), and interaction events. GA4 data is collected with IP anonymization enabled — your full IP address is never stored. All data is aggregated and does not allow us to identify you as an individual.

Microsoft Clarity

Microsoft Clarity collects session recordings (scroll, click, mouse movement) and aggregate heatmaps. Clarity is configured to automatically mask sensitive input fields — session recordings do not capture passwords, payment information, or personal data entered into forms.

3.3 Cookies

Our Site uses cookies placed by our analytics providers. We do not use advertising or tracking cookies.

You may disable or delete cookies through your browser settings at any time without affecting your ability to use the Site or submit a form.

4. How We Use Your Information

We use the information we collect only for the purposes set out below. We do not sell, rent, or trade your personal information; send unsolicited marketing emails; use your information for automated profiling; or use analytics data to identify individual visitors.

5. How We Share Your Information

We share your personal information only in the following limited circumstances:

• Web3Forms — processes contact form submissions to transmit them to our email. Web3Forms does not store or use your data for any other purpose.
• Google (GA4) and Microsoft (Clarity) — receive anonymized, aggregated usage data. This data does not include your name, email, phone, or any directly identifying information.
• Legal requirements — we may disclose your information if required by law, court order, or regulatory authority.
• Business transfers — in the event of a merger or acquisition, your information may transfer to the successor entity with prior notice.

We do not share your personal information with any other third parties without your explicit prior consent.

6. Data Retention

7. Your Privacy Rights Under PIPEDA

As a Canadian resident, you have the right to access, correct, or withdraw consent for your personal information. To exercise any of these rights, contact us at [email protected] or +1 (226) 998-8023. We will acknowledge your request within 5 business days and respond fully within 30 days.

To file a complaint with the Privacy Commissioner of Canada: priv.gc.ca · 1-800-282-1376

8. Security

Our Site is served exclusively over HTTPS with TLS encryption. Contact form submissions are transmitted securely via Web3Forms. No method of electronic transmission is 100% secure; we apply commercially reasonable safeguards and will notify affected individuals and the Office of the Privacy Commissioner in the event of a breach that poses real risk of significant harm.

9. Third-Party Links

Our Site may contain links to third-party websites. These sites operate independently and are not governed by this Privacy Policy. We encourage you to review the privacy policy of any third-party site before providing personal information.

10. Children's Privacy

Our Site and services are not directed at children under the age of 16. If you believe we have inadvertently collected information from a child under 16, contact us immediately at [email protected].

11. Changes to This Policy

The "Last Updated" date at the top of this page will be revised with each update. For material changes, we will provide at least 14 days' advance notice. Continued use of our Site after the effective date constitutes acceptance.